Hertz implemented AI to search for scratches on rental cars
Artificial intelligence now records every scratch on rental cars! Hertz company implemented an innovative scanning system developed by UVeye, which already operates at 6 US airport locations.
The technology works lightning-fast and mercilessly. In mere seconds, the system takes thousands of high-quality shots of the vehicle from different angles before and after rental. Then AI algorithms carefully compare the images, identifying any discrepancies. Even those that might be invisible to the naked eye of an ordinary employee.
The system automatically creates and sends reports. And a person from Hertz checks documentation only if the customer files a complaint. According to the company’s statement, additional payment was required in only 3% of cases using the new technology. But I don’t believe the 3%. Even when driving very, very carefully, there are roads and other cars. And there will still be several small scratches. Without them it’s simply impossible.
And here it turns out that it’s practically impossible to argue with artificial intelligence. Even for a microscopic scratch, the system will issue a fine. Car rentals are simply forcing customers to pay for depreciation of their cars. We don’t like such artificial intelligence.
